Frequently Asked Questions (FAQ)

The following are answers to frequently asked questions through our support channels. We'll be continually updating the information found on this page as new questions become more common. Please make sure you read the entire FAQ prior to support questions to the support line. If you have a question you think should be added to the FAQ please submit through the form on our Contact page. 

To be directed to a specific section please click a button below. 

You can use the search bar below to search for specific questions and our entire catalog of News & Info tutorials. 


REGISTRATION QUESTIONS

Our registration provider for the Run Houston! Race Series is RunSignUp. They provide many tools to allow participants to manage their registration and provide a single platform for race results so you can see all your results in one place. Most questions about the tools available can be found on their How-To guides, specifically under the Tutorials for Runners section.  We'll cover some of the most frequently asked questions here but any questions about the functions of the platform should be directed to RunSignUp using the "Contact RunSignUp" button at the bottom of the race website. 

To access specific race pages please use the links found on the main menu of this page under the EVENTS tab. 

How do I register for your races? 

To register for any of our events you can visit the individual race website found on the main menu of this page under the EVENT tab. 

Can I register for all the races at once? 

We would love to be able to open registration for the entire series at the same time but due to agreements, contracts, and permits needed for each race we have to wait to open registration until we've got all required approvals and the race date is 100% secured.  However, if you've setup a RunSignUp account, it's quick and easy to save your information so registration for future events is a snap. To be notified of race registration openings please make sure you follow us on social media and subscribe to our email list. You can you both by visiting our Contact page

How can I update my registration? 

Once you are registered for a race you can update certain things like your shirt size, answers to registration questions, registration add-ons, etc. by visiting your RunSignUp profile and selecting Manage Registration under the race you'd like to update. Some items have deadlines (such as changing your shirt size) so that won't be an option once the deadline has passed. 

For details on how to update your registration you can follow the instructions and screenshots on the Updating Your Registration tutorial. 

How can I update my shirt size?

Changing your shirt size is an option available to participants up to a certain deadline, generally 3-4 weeks before a race. You can update your shirt size by visiting your RunSignUp profile, selecting Manage Registration under the race your want to update, and selecting the Giveaway tab. 

For details on how to update your registration you can follow the instructions and screenshots on the Changing Your Shirt Size tutorial.

I'm registered for the 5k (10k or kids 1k) but want to change my race distance. How can I change my race distance?

Changing race distance is an option available to participants up until approximately 1 day before the race. You can update your race registration by visiting your RunSignUp profile, selecting Manage Registration under the race your want to update, and selecting the Event Transfer tab. There may be a fee associated with your transfer if the race prices have increased since you initially registered but there are no other transfer fees. 

For details on how to update your registration you can follow the instructions and screenshots on the Changing Race Distance / Transferring to the Virtual Race tutorial.

I'm registered for the live race (5k, 10k, or kids 1k) but want to transfer to the virtual race. How can I transfer from the live race to the virtual race?

Changing to the virtual race is an option available to participants up until 2 weeks before the race. You can update your race registration by visiting your RunSignUp profile, selecting Manage Registration under the race your want to update, and selecting the Event Transfer tab. There may be a fee associated with your transfer if the race prices have increased since you initially registered but there are no other transfer fees. 

For details on how to update your registration you can follow the instructions and screenshots on the Changing Race Distance / Transferring to the Virtual Race tutorial.

I'm registered for the virtual race but want to transfer to the live race (5k, 10k, or kids 1k). How can I transfer from the virtual race to the live race?

Changing from the virtual race is an option available to participants up until 2 weeks before the race. You can update your race registration by visiting your RunSignUp profile, selecting Manage Registration under the race your want to update, and selecting the Event Transfer tab. There may be a fee associated with your transfer if the race prices have increased since you initially registered but there are no other transfer fees. 

For details on how to update your registration you can follow the instructions and screenshots on the Changing Race Distance / Transferring to the Virtual Race tutorial.

The race is less than 2 weeks away but I need to change to the virtual race. How can I do that?

I'm sorry but transfers to or from the virtual race are not allowed once the transfer deadline has passed for any reason


RACE-SPECIFIC QUESTIONS

Most race-specific questions can be answered on the race website. There you will find all the details about the race including registration. You can visit any of the race website by clicking the race link in the main menu above and clicking the race number under the EVENTS tab or by clicking the button below. 

When and where is packet pickup?

Details about packet pickup can be found on the Packet Pickup tab of the race website.

What time does the race start?

 The complete race schedule can be found on the Schedule tab of the event website. 

Where can I park on race morning? 

We have put together a detailed parking map for each race that can be found on the Parking tab of the event website. The parking map is live so when you click the link it will take to you Google Maps and, if you have location services enable on your smartphone, it will show where you are in relation to the parking lots and race site. 

Do you have a map of the course? 

The course maps and a detailed description can be found on the Course tab of the event website. 

Are your courses certified? 

All our events are USA Track & Field sanctioned but our courses are not certified. 

Where can I find race results? 

Race results can be found on the Results tab of the event website which are all linked on the main Results page. To search through results just use the drop down menus to search by category or you can use the search bar. Please make sure you clear your search by hitting the "x" before starting a new search. 

My results aren't listed or are incorrect. How can I get those fixed? 

Please use the "QUESTION ABOUT RESULTS?" button on the event-specific results page to get directly in touch with our timer. You can also use the Results Inquiry Form found on the main Results page. 


VIRTUAL RACE QUESTIONS

General information about the virtual races can be found on the Virtual Race Rules & Info page.

What is a virtual race? 

Virtual races are events associated with our regularly schedule running events where you complete the race on your own schedule anywhere in the world. You complete the virtual race by running the specified distance anytime during the race period (discussed on the Virtual Race Rules & Info page) and submitting your results. 

How do I register for the virtual race?

To register for a virtual race you'll need to visit the race website (linked in the main menu under the EVENTS tab) and select the Virtual Race option then register as you would for any other race. 

When you I have to run my virtual race?

Details about the timeframe to run your virtual race can be found on the Virtual Race Rules & Info page. 

How and when do I submit my time?

To be eligible for race goodies you must submit your time using the link on the Virtual Race Rules & Info page. The time fame for submission is also listed on that page.

For more details about the submission form for please see our Virtual Race Results tutorial. 

After I submit my results, how will I know if they were accepted?

Once you've completed the form and hit the submit button we have everything we need from you. If there are any issues with your submitted results we will contact you for clarification or details. 

When are virtual race results available online?

When the submission deadline has passed, we will go through and confirm/verify all the results. This may take a few days depending on how many people are completing the race virtually. Once all the results have been scrubbed, we'll upload them to the race's official results page under the Virtual Race category. If you've opted to receive notification of your results when you registered you may receive an email or a text message notifying you that your results have been posted. Otherwise you will need to visit the official results page for the event to see your results. 

How long will it take to receive my race items?

We ask that you allow 4-6 weeks for delivery of your virtual race items after the submission period has ended. Generally, it's much quicker but sometimes there are delays in receiving items to be shipped. If your package is going to be delayed longer than 6 weeks we will normally contact you with a status update. 

What's included in my virtual race package?

Please see the Virtual Race Rules & Info page for details.

The submission form for is asking for a bib (registration) number, what is that and how do I find mine?

This is a number assigned to you when you register and identifies you as part of the event. For the virtual race this is used so your results will be associated with your registration and RunSignUp profile. The bib number is a 4-digit number and will generally start with an "8" but may be different if you transferred from the live race. If you do not know where to find your bib number please see the Finding Your Bib (Registration) Number tutorial. Not including an accurate bib number in your Virtual Completion Form may result in your virtual race results not being accurately completed and delays the posting of results. 

The submission form for is asking for a verification link, what is that and how do I find one?

We've put together a tutorial about the Virtual Race Results Verification Link

I've completed the entire series for the year and have earned a Series Finisher item but will be running the last race virtually. How will I get my Series Finisher item?

If you've completed the first four races in the Series and will be completing the final race virtually your Series Finisher item will be shipped with your virtual race packet from the final event. 


GENERAL QUESTIONS

Below we've included so general questions about the Run Houston! Race Series.