FREQUENTLY ASKED QUESTIONS

The following are answers to frequently asked questions. We'll be continually updating the information found on this page as new questions become more common and as processes and procedures change. Please make sure you read the entire FAQ prior to reaching out to us with a support question, as answers to many of the questions we receive can be found on this page. If you have a question you think should be added to our FAQ, please submit the question through the general inquiries form on our Contact page. 

You can utilize the buttons below to jump to a specific section of this page. 


REGISTRATION QUESTIONS

Our registration provider for the Run Houston! Race Series is RunSignUp. They provide many tools to allow participants to manage their registration and provide a single platform for race results so you can see all your results in one place. Most questions about the tools available can be found on their How-To guides, specifically under the Tutorials for Runners section.  We'll cover some of the most frequently asked questions here, but any questions about the functionality of the registration platform should be directed to RunSignUp by creating a support ticket on their support website.

To access specific race pages please use the links found on the main menu of this site under the EVENTS tab. 

+ Can I receive a refund or defer my race registration(s)?

Due to the need to plan in advance, and based on how supplies and materials are ordered, deferrals and refunds are not allowed. We do offer registration protection insurance through Allianz, though it must be purchased at the time of registration and can not be added at a later date. Be sure to research each event and don't hesitate to EMAIL us before registering if you have any questions!

+ Can I transfer my registration to another runner if I am no longer able to attend the event?

Based on how data is managed, and to ensure we are always within compliance with USA Track & Field regulations, we do not allow registrations or bibs to be transferred to another participant.

+ Can I update my race shirt size after I have already completed by registration?

Yes, participants are able to update their shirt sizes via their RunSignUp account. Based on ordering deadlines, all changes must be made prior to one month before the race date. After that time, changes will no longer be able to be made in your profile and we will not be able to accommodate requests for changes.

You can update your shirt size by visiting your RunSignUp profile, selecting Manage Registration under the race you want to update, and selecting the Giveaway tab. For details on how to update your registration you can follow the instructions and screenshots on the Changing Your Shirt Size tutorial.

+ HOW DO I REGISTER FOR YOUR RACES?

To register for any of our events you can visit the individual race website found on the main menu of this page under the EVENTS tab in the main site menu.

+ CAN I REGISTER FOR ALL THE RACES AT ONCE?

While we would love to be able to open registration for the entire series at the same time, we want to ensure the best experience for all of our participants. Due to agreements, contracts, and permits needed for each race, we wait to open registration until we have all required approvals and the race date is 100% secured. This ensures that we are doing everything in our power to make sure there are minimal changes that affect our participants once registration is open.

However, if you've setup a RunSignUp account, it's quick and easy to save your information so registration for future events is a snap. To be notified of race registration openings and get the lowest prices offered on each event, please make sure you follow us on social media and subscribe to our email list. You can do both by visiting our Contact page

+ HOW CAN I UPDATE MY REGISTRATION?

Once you are registered for a race you can update certain things like your shirt size, answers to registration questions, registration add-ons, etc. by visiting your RunSignUp profile and selecting Manage Registration under the race you'd like to update. Some items have deadlines (such as changing your shirt size) so the option will not be available once the deadline has passed.

For details on how to update your registration you can follow the instructions and screenshots on the Updating Your Registration tutorial.

+ I'M REGISTERED FOR THE 5K (10K OR KIDS 1K) BUT WANT TO CHANGE MY RACE DISTANCE. HOW CAN I CHANGE MY RACE DISTANCE?

Changing race distance is an option available to participants up until 1 day before the race. You can update your race registration by visiting your RunSignUp profile, selecting Manage Registration under the race you want to update, and selecting the Event Transfer tab. There may be a fee associated with your transfer if the race prices have increased since you initially registered, but there is no specific transfer fee. Additionally, there are no refunds given if the event you are transferring to is less expensive than your original registration.

Please note that this excludes transfers to and from the virtual race. For more info on that process, please see our virtual transfer guidelines.

For details on how to update your registration you can follow the instructions and screenshots on the Changing Race Distance / Transferring to the Virtual Race tutorial.

+ I'M REGISTERED FOR THE LIVE RACE (5K, 10K, OR KIDS 1K) BUT WANT TO TRANSFER TO THE VIRTUAL RACE. HOW CAN I TRANSFER FROM THE LIVE RACE TO THE VIRTUAL RACE?

Changing to the virtual race is an option available to participants up until 2 weeks prior to the race date. You can update your race registration by visiting your RunSignUp profile, selecting Manage Registration under the race you want to update, and selecting the Event Transfer tab. There may be a fee associated with your transfer if the race prices have increased since you initially registered, but there is no specific transfer fee. Additionally, there are no refunds given if the event you are transferring to is less expensive than your original registration.

For details on how to update your registration you can follow the instructions and screenshots on the Changing Race Distance / Transferring to the Virtual Race tutorial.

+ I'M REGISTERED FOR THE VIRTUAL RACE BUT WANT TO TRANSFER TO THE LIVE RACE (5K, 10K, OR KIDS 1K). HOW CAN I TRANSFER FROM THE VIRTUAL RACE TO THE LIVE RACE?

Changing to the live race is an option available to participants up until 2 weeks prior to the race date. You can update your race registration by visiting your RunSignUp profile, selecting Manage Registration under the race you want to update, and selecting the Event Transfer tab. There may be a fee associated with your transfer if the race prices have increased since you initially registered, but there is no specific transfer fee. Additionally, there are no refunds given if the event you are transferring to is less expensive than your original registration.

For details on how to update your registration you can follow the instructions and screenshots on the Changing Race Distance / Transferring to the Virtual Race tutorial.

RACE SPECIFIC QUESTIONS

Most race-specific questions can be answered on the specific event website. There you will find all the details about the race including registration, schedules, packet pickup info, etc. You can visit any of the race websites by clicking the buttons below. In addition, we recommend that all participants review our race policies HERE to ensure they are prepared come race morning.

+ Am I able to run in the race with my pet?

For the safety of all participants, as well as your pet, no animals are allowed on the race course.

+ Am I able to run in the race with a jogging stroller?

All wheeled devices with the exception of jogging strollers are banned from the race course. This includes skateboards/longboards, rollerblades, hoverboards, and unauthorized bicycles. Jogging strollers are allowed, however, for the safety of your child and the other runners around you, we do ask that you start towards the back of the starting group.

+ Am I able to wear headphones while running in the race?

It is crucial to be aware of your surroundings at all times while on the race course, and important that you are able to hear other runners and race officials. If you do wear headphones we have a "one in one out" policy to ensure you are able to hear instructions provided by race crew and police officers. Those found violating this will be asked to take one out. Runners who choose to run while wearing headphones must assume full responsibility for their use.

+ Do you have an age limit for the Kids 1K races at your events?

Yes. We require that all children participating in the Kid’s 1K be 12 years old or younger on race day. We do not have a minimum age requirement, but all children signed up must be able to complete the 1 Kilometer (.62 miles) course safely.

+ Are parents able to run with their children in the Kid’s 1K race?

Yes, parents are able to run alongside their children in the Kid’s 1K race. We do not require an additional registration for the parent, but please note that parents running alongside their children in the Kid’s 1K are not eligible for awards or medals.

+ Do you offer child care services at your events?

No, we do not offer any child care services at our events. If you are bringing your child with you, you are responsible to ensure they have supervision at all times.

+ What is your inclement weather policy?

Our races are held rain or shine. We monitor weather forecasts as we near each event date and make plans accordingly based on these forecasts to ensure the safety of all runners, crew and spectators. In the event of inclement weather forecasts, we will communicate with potentially impacted participants via social media, email and our websites.

Race Officials, in collaboration with City officials and venue partners, will determine based on weather forecasts if any changes or adjustments are to be made to the planned date, time, course or other race component.

+ Am I allowed to walk in your events?

Yes of course! Walking is permitted as long as all participants are able to complete the event within the stated time limits. Time limits are posted on each individual race website.

+ Do you provide a gear check at your events?

No, we do not offer gear checks at Run Houston! Events. We do however offer close and FREE parking at our events. Parking maps can be found on each individual race website. Find links to each race website by clicking on the EVENTS tab in the main menu of this site.

+ WHEN AND WHERE IS PACKET PICKUP?

Details about packet pickup can be found on the Packet Pickup tab of each event website.

+ WHAT TIME DOES THE RACE START?

The complete race schedule can be found on the Schedule tab of each event website.

+ WHERE CAN I PARK ON RACE MORNING?

We have put together a detailed parking map for each event that can be found on the Parking tab of each event website. The parking map is live so when you click the link it will take you to Google Maps and, if you have location services enable on your smartphone, it will show where you are in relation to the parking lots and race site.

+ DO YOU HAVE A MAP OF THE COURSE?

The course maps and a detailed description can be found on the Course tab of each event website.

+ ARE YOUR COURSES CERTIFIED?

All our Run Houston! events are USA Track & Field sanctioned but our courses are not certified.

+ WHERE CAN I FIND RACE RESULTS?

Race results can be found on the Results tab of each event website, which will all link to the main Results page. To search through results just use the drop down menus to search by category or you can use the search bar. Please make sure you clear your search by hitting the "x" before starting a new search.

+ MY RESULTS AREN'T LISTED OR ARE INCORRECT. HOW CAN I GET THOSE FIXED?

Please use the "SUBMIT A RESULTS CORRECTION" button at the bottom of each event specific results page to get directly in touch with our timer.

VIRTUAL RACE QUESTIONS

General information about the virtual races can be found on the Virtual Race Rules & Info page.

+ WHAT IS A VIRTUAL RACE?

Virtual races are events associated with our regularly scheduled running events where you complete the race on your own schedule anywhere in the world. You complete the virtual race by running the specified distance anytime during the race period (discussed on the Virtual Race Rules & Info page) and submitting your results. After submitting results, your race swag will be mailed directly to your doorstep!

+ HOW DO I REGISTER FOR THE VIRTUAL RACE?

To register for a virtual race you'll need to visit the specific race website (linked in the main menu of this site under the EVENTS tab) and select the Virtual Race option, then register as you would for any other race.

+ WHAT TIMEFRAME DO I HAVE TO RUN MY VIRTUAL RACE?

Details about the timeframe to run your virtual race can be found on the Virtual Race Rules & Info page.

+ HOW AND WHEN DO I SUBMIT MY TIME?

To be eligible for race items (i.e. shirt and medal) you must submit your results within the appropriate timeframe using the link on the Virtual Race Rules & Info page. The timefame for submission is also listed on that page.

For more details about the submission form please see our Virtual Race Results tutorial.

+ AFTER I SUBMIT MY RESULTS, HOW WILL I KNOW IF THEY WERE ACCEPTED?

Once you've completed the form and hit the submit button we have everything we need from you. You should receive an automated email confirmation with your listed responses. Ensure you check your spam folder for this email if you are unable to locate it. Please keep this email until you receive your virtual item shipment, as you may need to provide it if any issues arise with your results/submission.

+ WHEN ARE VIRTUAL RACE RESULTS AVAILABLE ONLINE?

When the submission deadline has passed, we will go through and confirm/verify all the results. This may take a few days depending on how many people are completing the race virtually. Once all the results have been scrubbed, we'll upload them to the race's official results page under the Virtual Race category. If you've opted to receive notification of your results when you registered you may receive an email or a text message notifying you that your results have been posted. Otherwise you will need to visit the official results page for the event to see your results.

+ HOW LONG WILL IT TAKE TO RECEIVE MY RACE ITEMS?

We ask that you allow 4-6 weeks for delivery of your virtual race items after the submission period has ended. Generally we aim to ship items quicker, but sometimes we are required to re-order shirts and medals. If your package is going to be delayed longer than 6 weeks we will normally contact you with a status update.

+ WHAT'S INCLUDED IN MY VIRTUAL RACE PACKAGE?

Please see the Virtual Race Rules & Info page for details.

+ THE SUBMISSION FORM IS ASKING FOR A BIB (REGISTRATION) NUMBER, WHAT IS THAT AND HOW DO I FIND MINE?

This is a number assigned to you after registration and identifies you as part of the event. For the virtual race this is used so your results will be associated with your registration and RunSignUp profile. The bib number is a 4-digit number and will generally start with an "8" but may be different if you transferred from the live race.

If you do not know where to find your bib number please see the Finding Your Bib (Registration) Number tutorial. Not including an accurate bib number in your Virtual Completion Form may result in your virtual race results not being accurately completed and delays the posting of results.

For more information, we've put together a tutorial regarding the Virtual Race Results Verification Link.

+ I'VE COMPLETED THE ENTIRE SERIES FOR THE YEAR AND HAVE EARNED A SERIES FINISHER ITEM BUT WILL BE RUNNING THE LAST RACE VIRTUALLY. HOW WILL I GET MY SERIES FINISHER ITEM?

If you've completed the first four races in the Series and will be completing the final race virtually, your Series Finisher item will be shipped with your virtual race items from the final event.

AWARDS QUESTIONS

+ Do you provide overall and age group awards at your events?

All finishers at our events receive a custom finisher’s medal. In addition to this, we provide custom made awards to the top overall and age group finishers.

10K & 5K Overall Awards

For the 5K and 10K, awards will be given for 1st through 3rd place for Male and Female overall winners; 1st place overall Masters division (40+) Male and Female; and 1st place Grand Masters (50+) Male and Female. Overall winners are not eligible for additional age group awards listed below.

10K & 5K Age Group Awards

Age group awards will be given three places deep (1st, 2nd, and 3rd) for the top Male and Female finishers in the following age groups based on race day age:

  • 14 & Under
  • 15 to 19
  • 20 to 24
  • 25 to 29
  • 30 to 34
  • 35 to 39
  • 40 to 44
  • 45 to 49
  • 50 to 54
  • 55 to 59
  • 60 to 64
  • 65 to 69
  • 70 & Over

Kids 1K Awards

The overall Boy and Girl winners in the event will each receive an award. Additionally, age group awards will be given three deep (1st, 2nd, and 3rd) for Boys and Girls in the following age groups based on race day age:

  • 6 & Under
  • 7 to 9
  • 10 to 12

+ How do I receive my award?

Awards are given out during our scheduled awards ceremonies during the event. For details on the scheduled awards ceremony times, please review the event schedule on each individual race website. Please note, these times are only an estimate and can change based on various factors on race day. Please pay attention to announcements made over the PA system at the event for the most up to date timing of ceremonies. We do require that you be present at the awards ceremony to receive your award, and do not have an option to pick it up somewhere locally after the event.

SERIES FINISHER QUESTIONS

Runners who complete all five Run Houston! events in a calendar year earn the coveted title of Run Houston! Race Series Finisher, and become eligible for exclusive Series Finisher items. General info can be found on our Series Finisher page.

+ Do I need to run all the same distance (i.e. 5K) at each of the five events to qualify as a Series Finisher?

Absolutely not. Registering for any of the distances, including virtual races, for each of the five events in a year will qualify you as a Series Finisher. Feel free to mix and match with the 5K, 10K, virtual race and Kid’s 1K (where age applicable).

+ Can I run all five races virtually and still be a Run Houston! Series Finisher?

Yes! While you will miss out on some awesome live races and post-race parties, running all five races virtually does qualify you as a Run Houston! Series Finisher.

+ I am not showing on the Series Finisher list, but meet the criteria to be considered a Series Finisher. What should I do?

We begin running the Series Finisher list each year after the completion of Run Houston! University of Houston in September. If you meet both criteria to be a Series Finisher (you have completed the first four events AND are signed up for the Series Finale in Sugar Land) and are not on the list, you can submit an inquiry using the form on our Series Finisher page HERE.

While we try to ensure we capture everyone, there can sometimes be issues with names, date of births, etc. that can lead to someone not making it on the list. We will be sure to get any issues updated as soon as we are made aware!

+ How do I choose my Series Finisher Items?

Once you have met both criteria to be identified as a Series Finisher (you have completed the first four events AND are signed up for the Series Finale in Sugar Land), you should receive an email with all the instructions needed to choose and claim your item. If you do not receive that email, and have made sure you are on the Series Finisher list, you can reach out to suppport@runhouston.com for assistance.

+ I'VE COMPLETED THE ENTIRE SERIES FOR THE YEAR AND HAVE EARNED A SERIES FINISHER ITEM BUT WILL BE RUNNING THE LAST RACE VIRTUALLY. HOW WILL I GET MY SERIES FINISHER ITEM?

If you've completed the first four races in the Series and will be completing the final race virtually, your Series Finisher item will be shipped with your virtual race packet from the final event.